What is Customer Flow?

Customer flow is the use of rails and turnstiles to deter the potential for theft and increase the safety for all customers and staff.

Provent recognizes customer flow as an important tool in combating theft and adds value by creating a safe and effecting way of guiding customers in and out of your premises. By clearly marking the entrance and exit of your store, potential thieves are deterred from attempting the grab and run. By reducing the threat of a grab and run your staff can focus on excellent customer service and other loss prevention techniques, which are taught in our education products. Rails and turnstiles are particularly effective in liquor stores and consumer electronic retailers, however they are not limited, and can be useful to any retailer with small, easy to grab products.

How does Customer Flow work?

Retailers use a series of rails or stanchions at the entrance and/or the exit of their premises to clearly define the path for the customer. Rails are made of chrome and are a permanent solution, Provent has partnered with Turnstyles Security Systems to deliver a product that is 100% manufactured in Canada. Rails deter theft by forcing potential thieves in one direction and causing them to slow down to exit the store. Stanchions are temporary and are made of plastic, this solution allows the retailer to be more flexible in their use, all the while deterring theft.  

The components of our customer flow system

A customer flow solution is made up of a series of components which are customized to your environment and needs. Below is a list of the type of components Provent can install.

Turnstiles

Turnstiles facilitate easy entry and flow while discreetly directing customers to exit at a monitored location.

Rails

Combine rails with turnstiles to create a clean and functional custom layout that directs customer flow and prevents grab and runs.

Gates

Smooth flowing single and dual gates provide easy access to your store. Choose from self closing swing gates (optional electronic locks), manual closing gates (with manual locks) or wheelchair accessible gates.

Stanchions

Create a custom layout for your store in minutes with free standing portable stanchions or install discreet wall mounted units to facilitate customer flow in aisles or confined spaces.

Shopping Cart Corrals

Shopping cart corrals keep your shopping carts organized and prevent removal and damage from your store's premises in both indoor and outdoor settings.  Add "P" posts to your doorways to keep carts from leaving your store.

Case Protectors